We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been fulfilled or, if you no longer wish to continue being registered for our services.
We will ensure that all personal information supplied is held securely, and otherwise in accordance with Data Protection legislation.
The information we collect
We request very little identifying information from you and only for a narrow set of purposes. Typically, identifying information is collected:
- for registration to certain areas of the Website including competitions;
- to allow us to consider your comments, queries and suggestions and respond if necessary;
- to allow us to respond to your enquiries for further information and
- to distribute requested materials.
The type of personal information collected on the website could include your name, address (including postcode), email address, telephone number (including mobile), user name and password.
Sometimes, we may ask questions where you are not personally identifiable from your response although we may post responses on the website. These instances will be highlighted to you but in all other instances, you should assume that we track any information you provide on a personally identifiable basis.
The way we use information
Users may provide their mobile phone numbers in order to receive relevant SMS text messages regarding offers featured on the website.
If you register with the website, you can elect to receive information and updates on our products and services. Information will not be used for this purpose unless you request to receive communications. We use return email addresses to answer any emails that we receive, and we may use return email addresses to send to other information that you may request. Such addresses are not used for any other purpose.
We may use information that you provide to better design the website and to improve our marketing strategy and our products. We collect IP Addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address. When you request a page from this Website, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us.
By using the Website, you consent to the collection and use of this information by us and the Group Companies in the manner described above.
Third party websites
Our commitment to data security
We take reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.
Access to Information/ Delete/Unsubscribe You have the right to access any personal information that you have submitted to us through the Website. We give you the following options for managing or removing your information from our database:
- Send us an email: at firstname.lastname@example.org . Be sure to include your name and clear instructions on what you would like us to do.
- Write to us at: Communications Officer, Gateway Housing Association, 409-413 Mile End Road, London E3 4PB. Be sure to include your name and clear instructions on what you would like us to do.
If you require us to supply you with details of the personal information that we hold about you, then a small charge will be made.
Changes in our policy
How to Contact Us
Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in the UK, as are the servers that make this site available worldwide. UK law governs all matters relating to this site. If you are located outside the UK and you contact us please note that any information you provide will be transferred to the UK and by submitting the information you authorise this transfer.